Privacy Policy

Privacy Policy for PropertyRequest.ng

Effective Date: October 25, 2025

At PropertyRequest.ng we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website propertyrequest.ng (the “Site”), interact with our services, or submit information through our contact forms. By using the Site, you consent to the practices described in this policy.

We comply with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws. If you have any questions about this Privacy Policy, please contact us at info@propertyrequest.ng.

1. Information We Collect

We collect information to provide and improve our services, which help users find and acquire properties through guided processes, expert consultations, and agent connections.

Personal Information

We may collect personal information that you voluntarily provide, such as:

  • Contact Form Submissions: Name, email address, phone number, and any message details when you submit an inquiry via our contact form to speak with an expert or request property assistance.
  • Testimonials: If you provide feedback or testimonials, we may collect your name and any shared details (with your consent for publication).

We do not require user account creation or login on the Site.

Automatically Collected Information

When you visit the Site, we may automatically collect non-personal information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring webpage
  • Pages visited and time spent on the Site
  • Cookies and similar tracking technologies (see Section 7 for details)

This data helps us understand Site usage and improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries, provide property acquisition guidance, and connect you with real estate experts or agents.
  • To send you relevant updates, newsletters, or promotional content (only with your consent; you can opt out at any time).
  • To analyze Site performance, troubleshoot issues, and enhance our services.
  • To comply with legal obligations, prevent fraud, and protect our rights.

We do not use your information for automated decision-making that significantly affects you.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

  • With Service Providers: Trusted third parties (e.g., email service providers, hosting services) who assist us in operating the Site, but only under strict confidentiality agreements.
  • With Real Estate Partners: To facilitate property requests, we may share your contact details with selected agents or experts (with your explicit consent via form submission).
  • Legal Requirements: If required by law, such as in response to a court order, or to protect against legal liability.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We ensure all sharing complies with NDPR principles, including data minimization and purpose limitation.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. This includes encryption for data in transit and access controls. However, no internet transmission is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any information you share.

5. Your Data Protection Rights

Under NDPR and applicable laws, you have the right to:

  • Access: Request a copy of your personal information.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal retention obligations).
  • Restriction: Limit processing in certain cases.
  • Objection: Object to processing for direct marketing or legitimate interests.
  • Portability: Receive your data in a structured format.
  • Withdraw Consent: At any time, where processing is based on consent.

To exercise these rights, contact us at info@propertyrequest.ng. We will respond within 30 days. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe we have mishandled your data.

We retain personal information only as long as necessary for the purposes outlined (e.g., 2 years for inquiry records) or as required by law, after which it is securely deleted or anonymized.

6. International Data Transfers

As a Nigeria-based service, your data is primarily stored and processed within Nigeria. If transfers occur outside Nigeria (e.g., to international service providers), we ensure adequate safeguards, such as standard contractual clauses, to protect your rights.

7. Cookies and Tracking Technologies

The Site uses cookies—small text files stored on your device—to enhance functionality, remember preferences, and analyze traffic. Types include:

  • Essential Cookies: Necessary for Site operation (e.g., form submissions).
  • Analytics Cookies: To understand user behavior (e.g., via Google Analytics; you can opt out via browser settings).

You can manage cookies through your browser settings. Disabling them may limit Site features. For more details, see our Cookie Policy (to be implemented).

We do not use third-party advertising cookies.

8. Children’s Privacy

The Site is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly. Parents/guardians should contact us if they believe their child has provided information.

9. Third-Party Links

The Site may contain links to external websites (e.g., social media sharing via AddToAny). We are not responsible for their privacy practices. Review their policies before interacting.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or laws. The updated version will be posted here with a revised effective date. Significant changes will be notified via email (if we have your address) or a Site banner. Continued use of the Site after changes constitutes acceptance.

11. Contact Us

For questions, concerns, or to exercise your rights:

  • Email: info@propertyrequest.ng
  • Address: [Insert Physical Address if Applicable], Nigeria
  • Data Protection Officer: Available upon request.

Thank you for trusting PropertyRequest.ng with your property journey. We value your privacy as much as your dream home!